Questions fréquentes

All your answers

Find here the answers to the most frequently asked questions about our products, orders, and deliveries.

Do you make custom wooden logos? +

Yes, we make custom wooden logos. We can engrave images, text, and logos on different wood species, adapting the size and shape to your needs. Contact us to discuss your project and get a quote.

What types of materials can you engrave? +

We work with many materials: wood, acrylic, plexiglass, slate, leather, glass, cork, cardboard, paper... See our Our Materials page for all the possibilities.

What file formats are accepted for engraving? +

The ideal format is the SVG vector file. For certain projects, high-resolution PDF, PNG, or JPEG formats may also be suitable. If in doubt, our graphic designer will assist you.

How precise is laser engraving? +

Our laser engraving machine offers precision to within a tenth of a millimeter. It can reproduce very fine details, small fonts, and complex logos with great fidelity.

Is it possible to create a fully customized project? +

Yes, it's absolutely possible! We create entirely custom projects, from concept to engraving. Since each project is unique, the best approach is to discuss it together: contact us to tell us about your idea and we'll guide you from start to finish.

Do I need to provide the material to be engraved or cut? +

No, we provide all materials. That said, if you have a specific item you would like engraved, that is certainly possible. Contact us to discuss it.

Does a graphic designer handle the design? +

Yes! Graphic design support is included with every order. You send us your elements (text, logo, colors) and we take care of preparing the engraving file. A proof can be sent upon request.

Can you customize in small quantities? +

Absolutely. We have no minimum order: a single piece is possible, as is an order of several hundred. We adapt our production to each need.

What is the difference between a static and a dynamic QR code? +

A static QR code is fixed: its content cannot be changed once created. A dynamic QR code points to a modifiable URL, which allows you to change the destination (menu, link, page) at any time without having to change the plate. We recommend dynamic QR codes for restaurants and businesses.

Comment créer un QR code ? +

Le plus simple est d'utiliser notre générateur de QR code gratuit : vous collez votre lien, et vous téléchargez votre QR code en PNG ou en SVG, sans inscription et sans limite. Créer mon QR code gratuitement.

Pour une plaque gravée, vous pouvez aussi nous envoyer simplement votre lien au moment de la commande : nous générons le QR code et vérifions qu'il se scanne parfaitement avant la gravure.

I made a mistake in my customization, can I modify my order? +

Contact us as soon as possible. If manufacturing has not yet begun, we can make changes. After this stage, the order is in progress and can no longer be modified.

Where do I enter my promo code? +

At the checkout step, enter your code in the "I have a promo code" field, then click OK. The discount will be applied automatically to your order total.

Can I return a customized item? +

Products customized to your specifications are excluded from the right of withdrawal, in accordance with Article L221-28 of the Consumer Code. In the event of a manufacturing defect on our part, we will, of course, find a solution. Contact us.

What are the processing and shipping times? +

The manufacturing time is 3 to 5 business days after receipt of payment. Carriers then announce 48 to 72 business hours for mainland France. We do our best to ship quickly. Consult our delivery page for more details.

Is delivery free? +

Yes! Delivery is free for purchases of €50 or more in metropolitan France. Below this threshold, shipping costs are calculated based on weight and destination at the time of payment.

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