All your answers
Find here the answers to the most frequently asked questions about our products, orders, and deliveries.
Yes, we make custom wooden logos. We can engrave images, text, and logos on different wood species, adapting the size and shape to your needs. Contact us to discuss your project and get a quote.
We work with many materials: wood, acrylic, plexiglass, slate, leather, glass, cork, cardboard, paper... See our Our Materials page for all the possibilities.
The ideal format is the SVG vector file. For certain projects, high-resolution PDF, PNG, or JPEG formats may also be suitable. If in doubt, our graphic designer will assist you.
Our laser engraving machine offers precision to within a tenth of a millimeter. It can reproduce very fine details, small fonts, and complex logos with great fidelity.
Yes, it's absolutely possible! We create entirely custom projects, from concept to engraving. Since each project is unique, the best approach is to discuss it together: contact us to tell us about your idea and we'll guide you from start to finish.
No, we provide all materials. That said, if you have a specific item you would like engraved, that is certainly possible. Contact us to discuss it.
Yes! Graphic design support is included with every order. You send us your elements (text, logo, colors) and we take care of preparing the engraving file. A proof can be sent upon request.
Absolutely. We have no minimum order: a single piece is possible, as is an order of several hundred. We adapt our production to each need.
A static QR code is fixed: its content cannot be changed once created. A dynamic QR code points to a modifiable URL, which allows you to change the destination (menu, link, page) at any time without having to change the plate. We recommend dynamic QR codes for restaurants and businesses.
Le plus simple est d'utiliser notre générateur de QR code gratuit : vous collez votre lien, et vous téléchargez votre QR code en PNG ou en SVG, sans inscription et sans limite. Créer mon QR code gratuitement.
Pour une plaque gravée, vous pouvez aussi nous envoyer simplement votre lien au moment de la commande : nous générons le QR code et vérifions qu'il se scanne parfaitement avant la gravure.
Contact us as soon as possible. If manufacturing has not yet begun, we can make changes. After this stage, the order is in progress and can no longer be modified.
At the checkout step, enter your code in the "I have a promo code" field, then click OK. The discount will be applied automatically to your order total.
Products customized to your specifications are excluded from the right of withdrawal, in accordance with Article L221-28 of the Consumer Code. In the event of a manufacturing defect on our part, we will, of course, find a solution. Contact us.
The manufacturing time is 3 to 5 business days after receipt of payment. Carriers then announce 48 to 72 business hours for mainland France. We do our best to ship quickly. Consult our delivery page for more details.
Yes! Delivery is free for purchases of €50 or more in metropolitan France. Below this threshold, shipping costs are calculated based on weight and destination at the time of payment.
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